Return & Refund Policy
Return & Refund Policy
Your satisfaction matters to us. Explore our 7-day return policy and learn how to request assistance with your order.
Shop With More Confidence
At Nesto Bazaar, we want you to have a positive shopping experience. If you receive a damaged, defective or incorrect product, please contact us within 7 days of receiving your order.
Our support team will review your request and guide you through the next steps according to the return conditions below.
When Can You Request a Return?
Please review these conditions before submitting your return request.
Damaged Product
If your order arrives damaged, contact us within 7 days and share clear photos or a video of the issue.
Wrong Product Received
If you receive a product different from what you ordered, contact our team within 7 days of delivery.
Defective Product
If your product appears defective or has an issue on arrival, contact us with details and supporting evidence.
How to Request a Return
Follow these steps to contact our team about a return or refund request.
Contact Us Within 7 Days
Message us on WhatsApp or email within 7 days of receiving your order. Include your order number and contact details.
Share the Issue
Explain the reason for your return request and provide clear photos or a video if the product is damaged, defective or incorrect.
Wait for Review
Our support team will review your request and inform you about the next steps, including return instructions if approved.
Important Return Guidelines
To help us review your request, please keep the following points in mind.
Before Sending a Return Request
- Contact Nesto Bazaar within 7 days of receiving your order.
- Provide your correct order number and registered contact details.
- Share clear photos or videos showing the product issue.
- Keep the original packaging and included items where possible.
- Wait for approval and return instructions before sending any item back.
- Do not send products to an address without confirmation from our support team.
How Refunds Are Handled
Refund requests are reviewed after our team checks the order and the reported issue.
Request Review
Our team reviews the return request and any photos or videos you provide.
Approval
If your request is approved, our team will explain the applicable return or refund process.
Refund Arrangement
Any approved refund will be arranged through a method confirmed with you by our support team.
Return & Refund FAQs
Find answers to common questions about our return policy.
How many days do I have to request a return?
You can contact Nesto Bazaar within 7 days of receiving your order to request a return review.
Can I return a damaged product?
Yes. Contact us within 7 days of delivery and share clear photos or a video showing the damage. Our team will review your request.
What if I receive the wrong product?
Please contact our support team within 7 days and provide your order number along with details of the product received.
Can I return an opened or used shampoo?
Opened or used personal care products may not qualify for a change-of-mind return due to hygiene considerations. However, contact us if the product is damaged, defective or incorrect.
How long does a refund take?
Refund arrangements depend on the review outcome and the agreed refund method. Our support team will guide you about the process after approval.
Should I send the product back before contacting you?
No. Please contact us first and wait for our team to review your request and provide return instructions.
How can I request a return?
Contact us through WhatsApp at +92 312 4462423 or email nestobazaar@gmail.com with your order number and issue details.
Need Help With a Return?
Our support team is ready to help. Contact us within 7 days of receiving your order and share your order details to get started.